Refund policy
Return & Refund Policy
At Hiking Universe Co., we want you to be happy with your purchase. If you are not completely satisfied with your order, please contact us so we can help.
Returns
We accept eligible returns within 30 days of delivery.
To be eligible for a return, items must be:
- Unworn and unused
- In their original condition
- Free from damage, stains, odors, or signs of use
- Returned with any original packaging when applicable
Non-Returnable Items
Custom, personalized, or made-to-order products may not be eligible for return unless they arrive damaged, defective, or incorrect.
Sale or clearance items may also be subject to different return conditions, which will be stated at the time of purchase.
Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged, defective, or was sent incorrectly.
Please contact us before sending a return so we can provide return instructions.
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Please allow your payment provider additional time to process the refund.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and photos of the item. We will work with you to resolve the issue.
Exchanges
If you need a different size or item, please contact us. Exchanges may be handled on a case-by-case basis depending on product availability.
Contact
For questions regarding returns or refunds, please contact Hiking Universe Co. through our store’s contact page.
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